Consilium Technologies Secures Six Figure, Five Year Contract with Bolton At Home

Consilium Technologies has recently secured a five year contract with Bolton At Home, one of the leading ALMO's in the UK. The resulting project sees the installation of the market leading Contractor Management solution, TotalRepairs for the Technical Services team including TotalMobile for the field-based craft operatives. The project also incorporates TotalView, Consilium’s web-based management portal delivering critical real time information over the internet about the effectiveness of the service.

TotalMobile sees the replacement of a legacy database that had reached it technical capacity and urgently needed upgrading after issues with hardware. As a result the 3 Star ALMO decided to investigate the best way to maintain their high level of service to their tenants and entered into a procurement procedure to source a best value solution for Bolton At Home.

Alongside the Consilium software, Bolton At Home will be utilising the standard partner integration solution for Opti-Time to enable dynamic scheduling across the ALMO’s resources. The Xmbrace resource engine sits seamlessly alongside TotalRepairs in order to seek the quickest and most efficient way of handling the 95,000 jobs that are received annually from the tenants.

The craft operatives out in the community will be notified of their jobs through Windows Mobile devices harnessing the efficiencies generated through Consilium's TotalMobile solution. Information surrounding the job, timesheets and materials used is collected through the device giving accurate financial information to the head office instantly over the mobile phone network. The result is a quicker service to the tenants and a more efficient workforce responding effectively to the full range of responsive repairs jobs within the ALMO.

The 16,000 gas servicing jobs completed each year will be done so via the TotalMobile Gas Servicing application along with Vehicle Checks (amongst other Health and Safety regulations) to ensure the craft operatives’ protection whilst out on the road. Customer feedback can be collected on site through the device to ensure that the 3 Star service is maintained and improved on.

The 3rd party contractors used by the ALMO will have access to a web-based portal where all jobs can be received and completed. This reduces the load on paper, speeds up the invoice process and ensures quality performance checks on 3rd parties delivering specialist services on behalf of the Bolton At Home.

All in all, this all adds up to a more unified service for the tenant, lower running costs on behalf of the Council and positions Bolton At Home as an innovator in its field and an environmentally aware service provider in an increasingly demanding market.

Bolton At Home commented, "We expect that after go live, the solution will strengthen Bolton At Homes capacity to deliver quality cost effective services and place the organisation in a strong position to capitalize on future opportunities in the housing sector”.