A Doncaster housing organisation has received prestigious accreditation – proving that tenants are at the heart of everything they do.
St Leger Homes of Doncaster – the organisation that manages around 21,000 homes for Doncaster Council – has just been awarded TPAS (Tenant Participation Advisory Service) accreditation. It makes them one of only 15 housing organisations in the country to receive this award.
It highlights that the company works with tenants getting their views on the services they provide, ensuring that tenants have the opportunity to help shape the way the business develops.
Tenants are involved in all levels of the company including Board member representation to focus groups, input into the tenant newsletter and in all forms of consultation.
John Young, Chairman of the Board at St Leger Homes, said: “This accreditation is a great achievement. It acknowledges that the company listens to tenants and is willing to implement their preferences.. We are always encouraging tenants to come on board and help shape the company – their views and comments are crucial to us. I congratulate all those involved in obtaining this significant award.”
Michelle Reid, Chief Executive of TPAS said, “I’m delighted that St Leger Homes of Doncaster has joined the growing family of organisations who have achieved TPAS quality accreditation. Our award is recognised by regulators, landlords, and tenants alike, and demonstrates a measurable commitment to putting tenants at the heart of services. Beyond that, the award celebrates the fact that people across all areas of the organisation are connecting and communicating, in order to achieve great communities in which people want to live.”
Source: 24Dash.com
This BBC article below shows the extent at which the current financial climate is starting to take an effect in the public sector.
http://news.bbc.co.uk/1/hi/uk/8194546.stm
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